Senior Technical Consultant
Darwinbox (company site, opens in a new tab)4+ yrsNoidaRemoteDirect career pageEst. 7–14 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 support and troubleshoot Microsoft 365 services including Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
- Manage Microsoft 365 licensing, subscription assignments, and compliance, including user provisioning and account administration.
- Perform discovery, analysis, design, implementation, testing, and deployment of Microsoft 365-related solutions, including incident investigation and root cause analysis.
Minimum Requirements
- Minimum 4+ years of experience in Microsoft 365 technologies (Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID (Azure AD), Microsoft Copilot).
- Experience managing SharePoint Online sites, permissions, document libraries, and access-related issues.
- Experience with Microsoft 365 licensing, subscription assignments, and license compliance management.
- Work Experience Required: Minimum 4+ years in relevant Microsoft 365 technical support and administration.
Ideal Candidate Profile
- Experienced in Level 2 support environments focusing on Microsoft 365 enterprise solutions and collaboration tools.
- Proficient in troubleshooting complex issues across multiple Microsoft 365 services and coordinating with L3 and vendor support.
- Skilled in managing user access, security incidents, and compliance adhering to ITIL processes and SLA-driven service delivery.