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Remote, mid-level generalist role with popular Microsoft 365 skills attracts many qualified applicants.
Microsoft 365 administration skills are broadly transferable across industries and sectors.
Mandatory 4+ years and specific Microsoft 365, Azure AD, Intune skills enforce strict filtering.
Provide L2 support and troubleshoot Microsoft 365 services including Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
Manage Microsoft 365 licensing, subscription assignments, and compliance, including user provisioning and account administration.
Perform discovery, analysis, design, implementation, testing, and deployment of Microsoft 365-related solutions, including incident investigation and root cause analysis.
Minimum 4+ years of experience in Microsoft 365 technologies (Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID (Azure AD), Microsoft Copilot).
Experience managing SharePoint Online sites, permissions, document libraries, and access-related issues.
Experience with Microsoft 365 licensing, subscription assignments, and license compliance management.
Work Experience Required: Minimum 4+ years in relevant Microsoft 365 technical support and administration.
Experienced in Level 2 support environments focusing on Microsoft 365 enterprise solutions and collaboration tools.
Proficient in troubleshooting complex issues across multiple Microsoft 365 services and coordinating with L3 and vendor support.
Skilled in managing user access, security incidents, and compliance adhering to ITIL processes and SLA-driven service delivery.