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Tier-1 bank brand and metro location increase applicant density, but niche senior loan-servicing skills limit competition.
Role requires specialized commercial loan servicing and regulatory experience, limiting cross-industry transferability.
Explicit 7+ years requirement plus regulatory and domain-specific loan servicing expertise makes filters strict.
Manage servicing activities for low to moderately complex commercial lending products ensuring compliance with bank policies and regulatory requirements.
Coordinate resolution of customer service issues and act as primary liaison with Sales, Legal, Risk, Technology, and Operations teams to address customer needs.
Review and negotiate loan servicing transactions, evaluate risks, provide guidance to peers, and serve as escalation point for client issues.
7+ years of commercial loan servicing experience or equivalent experience/training/education/military background.
Experience handling customer service issues and ensuring regulatory compliance in a banking environment.
Capability to evaluate loan servicing transactions and risks independently.
Work Experience Required: 7+ years in commercial loan servicing.
Experienced in managing cross-functional collaboration with sales, legal, risk, and operational teams for commercial lending.
Skilled in identifying risk mitigation strategies and procedural improvements in loan servicing.
Able to exercise independent judgment on low to moderately complex loan servicing matters and guide others.