Operations Associate
The Access Group (company site, opens in a new tab)PuneHybridDirect career pageEst. 3.5–6 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support by resolving customer software issues efficiently within service level agreements.
- Manage and document customer cases accurately while escalating complex issues appropriately.
- Identify and suggest improvements in support processes based on patterns in customer queries.
Minimum Requirements
- Experience in customer-facing roles involving technical problem-solving required.
- Basic understanding of software applications and ability to learn new technical concepts quickly.
- Familiarity with customer service standards and service level agreements.
- Work Experience Required: Demonstrated experience in customer-facing technical support roles.
Ideal Candidate Profile
- Operates independently on routine technical queries while escalating complex issues appropriately.
- Skilled at clear communication of technical concepts to customers with varying technical knowledge.
- Experienced with case management systems and attention to detail in documentation.