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Mid-level, generalist support title with broad skills required at a known enterprise vendor increases applicant competition.
High because role requires specialized TMS product and transportation-management-domain experience, limiting cross-industry transferability.
Moderate due to required product-specific TMS implementation experience and technical ownership responsibilities.
Configure and deliver TMS solutions aligned with customer business processes, ensuring successful product implementation.
Act as the technical owner in key project meetings and liaise between Support Services and customers to ensure post go-live stability and value realization.
Provide functional support including quality assurance, design reviews, troubleshooting, and conduct functional analysis sessions with clients and project teams.
Strong technical background in TMS solutions and implementation processes.
Proven track record in project delivery and customer engagement.
Experience in functional analysis and providing functional support.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing end-to-end product implementation and integration efforts in a consulting environment.
Comfortable communicating with diverse stakeholders including project managers, solution architects, customers, and executive sponsors.
Skilled in both problem solving at a technical level and translating business needs into functional solutions.