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Medium: metro mid-level product role with Japanese-language and technical PM narrowing applicant pool.
High: Japanese proficiency and CS/Trust & Safety domain require specific domain and language experience.
High: mandatory 3+ years, JLPT-level Japanese, SQL and AI product experience required.
Own product strategy and measurable outcomes for Customer Support (CS) and Trust & Safety (TnS) tools and workflows, defining vision, roadmap, and success metrics.
Lead product discovery and delivery from clear PRDs, prioritizing features, managing projects end-to-end, and aligning engineering and operational teams.
Leverage AI to improve CS and TnS products, enhance support quality and operational productivity, and bridge communication between Japan-based stakeholders and India engineering teams in Japanese and English.
3+ years of professional experience in product management or related role with hands-on digital product delivery.
Japanese proficiency equivalent to JLPT N3 or above with strong conversational skills for stakeholder discussions.
Experience in defining measurable product outcomes, creating roadmaps, PRDs, and managing cross-functional projects.
Working knowledge of SQL or similar analytical tools and practical experience using AI tools in product workflows.
Proven capability in balancing customer experience, operational efficiency, risk, and business priorities within digital product roles.
Experience working with marketplaces, e-commerce, seller platforms, or B2C products, ideally with exposure to CS, TnS, or compliance workflows.
Comfortable working in distributed, multicultural teams, operating bilingually (Japanese and English) to align cross-geography product development.