Associate Manager - Trust & Safety
Sutherland (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 7–12 LPA
Posted on 11 Sept
Reach people at Sutherland
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Sutherland you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage daily trust and safety operations ensuring SLA, productivity, and quality targets are met.
- Lead and develop a team including rostering and shift planning in a 24x7 operational environment.
- Monitor and mitigate email threats like spam, phishing, and spoofing using tools like Splunk; conduct incident analysis and implement corrective actions.
Minimum Requirements
- 4+ years experience in email operations, Trust & Safety, or SOC environments.
- Strong knowledge of email protocols and standards including SMTP, SPF, DKIM, and DMARC.
- Hands-on experience with Splunk for dashboard building and KPI tracking.
- Experience managing teams in a 24x7 operational setup.
Ideal Candidate Profile
- Experienced in operational leadership within email security or trust & safety domains with demonstrated incident management capability.
- Analytical and data-driven decision maker comfortable with monitoring tools and root cause analysis.
- Skilled in stakeholder management and cross-functional collaboration in dynamic, multi-vendor environments.