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Metro-based, mid-level managerial role with known BPO brand and common experience band increases competition.
Specialized email security and SOC experience required, limiting cross-industry transferability.
Requires 4+ years, email/SOC experience and Splunk plus email-auth expertise, making filters strict.
Manage daily trust and safety operations ensuring SLA, productivity, and quality targets are met.
Lead and develop a team including rostering and shift planning in a 24x7 operational environment.
Monitor and mitigate email threats like spam, phishing, and spoofing using tools like Splunk; conduct incident analysis and implement corrective actions.
4+ years experience in email operations, Trust & Safety, or SOC environments.
Strong knowledge of email protocols and standards including SMTP, SPF, DKIM, and DMARC.
Hands-on experience with Splunk for dashboard building and KPI tracking.
Experience managing teams in a 24x7 operational setup.
Experienced in operational leadership within email security or trust & safety domains with demonstrated incident management capability.
Analytical and data-driven decision maker comfortable with monitoring tools and root cause analysis.
Skilled in stakeholder management and cross-functional collaboration in dynamic, multi-vendor environments.