Customer Success Manager
LSEG (London Stock Exchange Group) (company site, opens in a new tab)2–5 yrsMumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted on 11 Sept
Reach people at LSEG (London Stock Exchange Group)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at LSEG (London Stock Exchange Group) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Drive adoption, integration, and expansion of Trading Desktop Solutions with sell-side trading customers to ensure retention and revenue growth.
- Own and execute Customer Value Plans including onboarding, training sessions, relationship management, and delivery of agreed milestones.
- Partner with Account Managers, Sales Leaders, and internal teams to monitor customer health, provide insights, and influence product roadmap based on customer experience and industry trends.
Minimum Requirements
- 2-5 years of customer service, client relationship, pre-sales, or trading experience in a bank or content organization.
- Bachelor’s degree required.
- Proficient in written and spoken English.
- Work Experience Required: 2-5 years as specified
Ideal Candidate Profile
- Experience working with sell-side trading clients, preferably in FX trading or related financial markets.
- Proven ability to manage multiple stakeholders and drive customer retention and growth strategies.
- Comfortable in a fast-paced, dynamic environment with the ability to adapt communication style to different audiences, including C-Level executives.