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Tier-1 brand, popular CSM title, and mid-level experience increase competition.
Strong trading domain preference increases required domain knowledge, limiting cross-industry transferability.
Explicit 2-5 years requirement and trading domain preference moderately tighten selection criteria.
Drive adoption, integration, and expansion of Trading Desktop Solutions with sell-side trading customers to ensure retention and revenue growth.
Own and execute Customer Value Plans including onboarding, training sessions, relationship management, and delivery of agreed milestones.
Partner with Account Managers, Sales Leaders, and internal teams to monitor customer health, provide insights, and influence product roadmap based on customer experience and industry trends.
2-5 years of customer service, client relationship, pre-sales, or trading experience in a bank or content organization.
Bachelor’s degree required.
Proficient in written and spoken English.
Work Experience Required: 2-5 years as specified
Experience working with sell-side trading clients, preferably in FX trading or related financial markets.
Proven ability to manage multiple stakeholders and drive customer retention and growth strategies.
Comfortable in a fast-paced, dynamic environment with the ability to adapt communication style to different audiences, including C-Level executives.