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Generalist post-sales BA in metro SaaS with moderate brand and cross-functional scope increases applicant competition.
Role relies on SaaS post-sales and revenue-systems experience, limiting easy transferability outside SaaS/tech environments.
Requires SaaS post-sales operations and systems troubleshooting experience but has no explicit years or mandatory certifications.
Manage day-to-day operational needs of post-sales, including triaging and resolving Business As Usual (BAU) tickets in Salesforce and Gainsight.
Document workflows, perform data analysis, and identify process and system improvements to support revenue operations.
Collaborate cross-functionally to deliver solutions, support UAT, write user stories, and maintain process documentation.
Experience in business operations within a SaaS environment with understanding of customer lifecycle.
Proficiency in English for cross-functional collaboration with US-based teams.
Ability to troubleshoot and resolve system issues involving Salesforce (Service Cloud) and Gainsight or willingness to learn.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable handling operational support and problem-solving in fast-paced, complex SaaS environments.
Experienced working cross-functionally with teams such as Customer Success, Billing, and BizTech to align on business processes.
Able to map processes, write user stories, and conduct user acceptance testing to improve post-sales workflows.