Senior Business Analyst, Post Sales
ServiceTitan (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day operational needs of post-sales, including triaging and resolving Business As Usual (BAU) tickets in Salesforce and Gainsight.
- Document workflows, perform data analysis, and identify process and system improvements to support revenue operations.
- Collaborate cross-functionally to deliver solutions, support UAT, write user stories, and maintain process documentation.
Minimum Requirements
- Experience in business operations within a SaaS environment with understanding of customer lifecycle.
- Proficiency in English for cross-functional collaboration with US-based teams.
- Ability to troubleshoot and resolve system issues involving Salesforce (Service Cloud) and Gainsight or willingness to learn.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable handling operational support and problem-solving in fast-paced, complex SaaS environments.
- Experienced working cross-functionally with teams such as Customer Success, Billing, and BizTech to align on business processes.
- Able to map processes, write user stories, and conduct user acceptance testing to improve post-sales workflows.