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Strong Tier-1 brand plus a generalist senior operations title and broad skillset increases competition.
Requires insurance-industry experience, so candidate skills are not easily transferable across industries.
Explicit 8+ years insurance experience and mandatory domain expertise create strict filtering.
Manage and lead Group Operations team ensuring quality checks and SLA/TAT adherence in policy issuance processes.
Identify process gaps and lead initiatives for process standardization, automation, and efficiency improvements within Group Ops.
Act as primary liaison for cross-functional stakeholders and drive governance meetings, escalations, and reporting for operational control and decision support.
8+ years of work experience in the Insurance Industry.
Graduate degree required.
Strong knowledge and adherence to regulatory requirements, audit guidelines, and operational controls in insurance operations.
Proficiency in MS Office tools (Excel, PowerPoint) explicitly mentioned as required.
Experienced in managing complex insurance operational processes with a proven ability to uphold compliance and quality standards.
Demonstrated capability in leading continuous improvement initiatives and leveraging automation tools to improve process efficiency.
Skilled in stakeholder management and team leadership within a regulated insurance environment, capable of handling multidisciplinary coordination and reporting.