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Strong Tier-1 brand, remote role, and mid-level generalist QA title increase applicant competition.
Requires insurance domain knowledge, reducing transferability across industries.
Explicit 5+ years testing and production-support experience increases shortlisting rigor.
Own end-to-end testing and quality assurance for the Life and Annuity & Health Production Support Line to ensure high software quality and customer satisfaction.
Analyze production tickets to develop and execute comprehensive test plans, including hotfixes and patches, to validate resolutions and prevent regressions.
Collaborate with support, development, and operations teams to prioritize and resolve production issues, maintaining detailed defect and test management records for visibility and continuous improvement.
5+ years of testing experience in Production Support or Software Development environment.
Proficient with monitoring and issue tracking tools such as JIRA and ServiceNow.
Bachelor’s Degree in Computer Science or related field; Master’s Degree preferred.
Good understanding of Life, Annuity & Health insurance business processes.
Experience owning quality in fast-paced production support settings with a focus on end-to-end business scenario testing.
Hands-on with test case creation, execution, automation inclination, and defect tracking to drive timely issue resolution.
Able to navigate cross-functional collaboration with Developers, BAs, SAs, and customer stakeholders to deliver functional coverage and product improvements.