Technical Support Lead Analyst - Cigna Healthcare
The Cigna Group (company site, opens in a new tab)BengaluruHybridDirect career pageEst. 10–18 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 production support for IBM i / AS400 business-critical applications, focusing on incident resolution, system monitoring, batch operations, and controlled configuration/data changes.
- Analyze and troubleshoot using RPG code knowledge, perform root cause analysis, and coordinate with L3 development teams for permanent fixes.
- Manage operational support during critical transaction windows and batch processing; maintain service stability through ITIL-aligned processes and effective communication with L1, L3, and business stakeholders.
Minimum Requirements
- Strong knowledge of IBM i / AS400 platform and RPG (RPGLE or RPG IV) programming for troubleshooting and analysis.
- Proven experience in Level 2 application production support supporting business-critical transactional systems and batch operations.
- Experience with ITIL-aligned incident, request, problem, and change management processes; familiarity with ServiceNow and Jira preferred.
- Work Experience Required: Proven experience in Level 2 application production support; rotational or on-call support experience included.
Ideal Candidate Profile
- Experienced in high-pressure production support environments with focus on operational recovery and incident management for mission-critical systems.
- Comfortable working in ITIL-aligned and Agile environments, collaborating across support tiers and with infrastructure and development teams.
- Familiarity with policy administration systems or core business platforms in regulated sectors like healthcare, insurance, or financial services is a plus.