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Medium: strong Freshworks brand and Bengaluru location, but AI+ITSM specialization narrows candidate pool.
High because required AI product and ITSM/HRMS domain expertise limits cross-industry transferability.
High due to explicit multi-tier experience requirements and mandatory AI product management background.
Define and own long-term strategy and vision for AI Agent product line focused on employee experience in ITSM, HR Service Management, and IT Operations Management.
Drive product roadmap, prioritization, and business metrics/OKRs to build and scale AI-powered features and platforms.
Collaborate cross-functionally with product, engineering, and GTM leadership to deliver customer value and increase adoption and usage.
10+ years working in global/cross-functional software teams; 7+ years in core product management for internet software products.
3+ years managing AI/ML/NLP/Agentic AI products, with lifecycle experience from experimentation to production maintenance.
Experience with employee experience products such as ITSM, ITAM, HCM, HRMS is desirable but not mandatory.
Bachelor's degree in Business, Computer Science, or related field; MBA preferred; SaaS experience preferred.
Proven ability to craft and execute strategic roadmaps for AI-focused products, especially AI Agents/Assistants platforms.
Experience working with structured customer insights and analytics to drive adoption and engagement.
Comfortable translating complex processes into technical requirements and managing outcomes within agile teams.