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Tier-1 brand, mid-level CSM, metro location, and broad skillset create high competition.
SaaS customer success skills transfer across industries, but product-specific experience raises sensitivity.
Explicit 3+ years and relevant CSM/account management experience enforce moderate shortlisting strictness.
Drive adoption and engagement of LinkedIn Sales Navigator by managing rollout strategy, onboarding training, and customer consulting.
Partner with sales teams to ensure customers realize significant ROI and integrate LinkedIn solutions into their sales processes.
Analyze customer usage and metrics to identify churn risks, enhance engagement, and act as a trusted advisor on best practices.
3+ years experience in Customer Success, Account Management, Consulting, Product Training, Project or Change Management.
Bachelor's degree or equivalent practical experience.
Strong verbal and written communication skills; ability to present to varied audience sizes.
Work Location: Hybrid (home and LinkedIn office); Minimum travel may be required.
Experienced in driving SaaS product adoption and customer retention through data-driven insights and proactive engagement.
Demonstrated ability to collaborate closely with sales and multiple customer stakeholders to deliver measurable business impact.
Skilled in project management and managing relationships to mitigate churn and identify growth opportunities within accounts.