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Strong Tier-1 brand, popular entry-level network role, metro location, and broad skill requirements increase applicant competition.
Networking operations skills are broadly transferable across industries, so background sensitivity is low.
Requires vendor-specific networking knowledge but has no explicit years or mandatory certifications, so moderate screening.
Provide managed services to maintain client IT infrastructure and systems operational status.
Proactively identify, investigate, and resolve first-line technical incidents and problems using ITSM tools and SOPs.
Support maintenance activities including patching, configuration changes, and contribute to project work and disaster recovery testing.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet firewalls, Cisco switches and routers, Cisco ACS, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience with ITSM tools and processes is mandatory.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Disciplined in daily ticket handling, able to follow SOPs and utilize knowledge articles effectively for incident resolution.
Strong planning skills with the ability to adapt to changing environments and work additional hours when needed.
Client-focused with strong communication skills, including active listening and ability to engage across diverse cultures.