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Tier-1 employer, generalist HR-operations role, mid-level experience, and metro location drive high competition.
HR operations skills and Workday experience are fairly transferable across industries, yielding medium sensitivity.
Explicit 4–6 years requirement plus mandatory Workday and ServiceNow experience creates high strictness.
Provide end-to-end HR operational support ensuring compliance with global policies and high data integrity.
Serve as the primary contact for HR inquiries via ServiceNow, resolving or escalating cases as appropriate.
Contribute to continuous improvement initiatives, including maintaining knowledge bases and supporting HR system transactions and testing (e.g., Workday).
4 to 6 years of experience in HR Operations, HR Shared Services, Case Management, or HR Service Delivery.
Hands-on experience with Workday HR administration and transaction processing.
Experience using ServiceNow or similar case management platforms.
Strong written and verbal English communication skills for global stakeholder interaction.
Experienced in global HR operational environments supporting multiple locations and complex systems.
Comfortable managing multiple priorities and troubleshooting HR system/process issues with an analytical mindset.
Capable of driving process improvements and maintaining data privacy and compliance standards.