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Amgen brand, Hyderabad metro location, and a broadly defined HR Operations role increase applicant competition.
Workday and ServiceNow expertise with HR operations creates moderate industry stickiness, but skills remain transferable.
Explicit 7–10 years plus mandatory Workday and ServiceNow expertise and compliance experience enforce strict shortlisting.
Manage and resolve complex HR inquiries and employee lifecycle transactions ensuring compliance with global SLAs.
Serve as escalation point and subject matter expert for Workday, ServiceNow, and HR operational policies.
Analyze service metrics and lead process improvements, audits, and system enhancements to drive operational excellence.
Bachelor's degree in Human Resources, Business Administration, Economics, or related field.
7-10 years of experience in HR Operations, HR Shared Services, or HR Service Delivery.
Advanced proficiency in Workday HCM, ServiceNow HRSD, and complex HR case management.
Work Experience Required: 7-10 years in relevant HR operational roles.
Experienced in managing escalated, complex HR cases with strong analytical and problem-solving skills.
Experienced in process improvement, project coordination, and HR operational transformation initiatives.
Demonstrates expertise in stakeholder management and cross-functional collaboration in multinational shared services environments.