Sr Associate - HR Operations
Amgen (company site, opens in a new tab)7–10 yrsHyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve complex HR inquiries and employee lifecycle transactions ensuring compliance with global SLAs.
- Serve as escalation point and subject matter expert for Workday, ServiceNow, and HR operational policies.
- Analyze service metrics and lead process improvements, audits, and system enhancements to drive operational excellence.
Minimum Requirements
- Bachelor's degree in Human Resources, Business Administration, Economics, or related field.
- 7-10 years of experience in HR Operations, HR Shared Services, or HR Service Delivery.
- Advanced proficiency in Workday HCM, ServiceNow HRSD, and complex HR case management.
- Work Experience Required: 7-10 years in relevant HR operational roles.
Ideal Candidate Profile
- Experienced in managing escalated, complex HR cases with strong analytical and problem-solving skills.
- Experienced in process improvement, project coordination, and HR operational transformation initiatives.
- Demonstrates expertise in stakeholder management and cross-functional collaboration in multinational shared services environments.