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Generalist mid-level IT role with broad required skills increases applicant competition.
Core systems administration and networking skills are easily transferable across industries.
Explicit 3–4 years plus mandatory AD/SCCM/ networking skills and certifications increases filtering strictness.
Provide technical support for hardware, software, and network issues through service desk tickets and direct interaction.
Manage and update IT asset inventory across global offices (North America/EMEA/APAC) and automate processes related to service desk operations adhering to ITIL standards.
Resolve complex IT challenges including network troubleshooting (LAN/WAN), user access provisioning, and integration of new technologies.
Degree or Diploma in Computer Science, Information Technology, or related technical field.
3 to 4 years of progressive IT experience with strong technical support background including hands-on work.
Proficiency with Servers, Networks, Storage, MS SCCM, Active Directory, Windows 10, Mac OSX, LAN/WAN, virtualization (Hyper-V), Office 365, and VoIP systems.
Work Experience Required: At least 3-4 years in IT support roles.
Experience balancing technical hands-on support with communication to both business and technical stakeholders.
Comfortable working in global environments with asset management and ITIL service desk best practices.
Able to prioritize workload independently and manage multiple tasks in a fast-paced, high-energy setting.