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Tier-1 brand, metro location, generalist client-service role, and broad skill requirements.
Requires BFSI instruments and risk/control knowledge, limiting cross-industry transferability.
Explicit 1+ years and mandatory BFSI experience with risk and compliance increases filtering strictness.
Deliver and ensure high-quality client services and solutions during US market hours focusing on State Street's service offerings.
Define and assess the risk environment for the business unit, performing Risk and Control Assessments and escalating risks appropriately.
Collaborate internally and externally to resolve client issues, maintain service level agreements, and proactively identify client needs and internal operational issues.
Minimum 1 year experience in BFSI with strong familiarity with financial instruments.
Bachelor’s degree in Finance, Accountancy, or Business-related field is mandatory.
Excellent English communication skills and proficiency in MS Office required.
Shift timing is 7:00 PM – 4:00 AM IST; work location Bangalore.
Experience or exposure to client servicing in financial services environment with a focus on client satisfaction and operational accuracy.
Ability to work effectively under strict client deadlines and handle risk and compliance related tasks.
Familiarity or interest in efficiency methodologies like Lean and secondary skills in advanced MS Office, Python, Power Automate, or Power BI seen as advantages.