International Roaming & Core Network Operations Specialist -Pune VOIS
Vodafone Group (company site, opens in a new tab)5–10 yrsPuneOn-siteDirect career pageEst. 12–28 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 first-line operational monitoring, incident and fault management for Vodafone’s international roaming services to ensure high availability and minimal customer impact.
- Perform technical triage, coordinate incident lifecycle communications, and collaborate with multiple resolver teams to maintain service stability across SS7, LTE, VoLTE, 5G, CAMEL signalling and Value Added Services.
- Support continual service improvement by analyzing KPI trends, investigating customer complaints, and identifying automation opportunities to reduce manual effort in operations.
Minimum Requirements
- Engineering graduate with telecommunications or network engineering expertise.
- 5 to 10 years of experience in roaming technologies and international roaming operations.
- Strong knowledge and troubleshooting experience in core network signalling protocols and roaming platforms including SS7, SMS/SMPP, LTE signalling, CAMEL, 4G, 5G, VAS, and related core network elements.
- Excellent verbal and written English communication skills.
Ideal Candidate Profile
- Experienced professional comfortable operating in 24x7 global telecom roaming operations supporting multiple markets and complex international environments.
- Proven ability to perform structured troubleshooting and independent technical analysis in high-impact operational settings involving multi-vendor platforms.
- Familiar with end-to-end roaming service assurance processes, incident management, and cross-functional coordination with global technical teams.