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Niche SAP manager role at a small consultancy reduces candidate competition.
SAP skills transferable across industries but Oil & Gas preference increases background sensitivity.
Requires SAP/ITIL expertise, managerial experience and document verification, creating moderate hiring filters.
Own day-to-day SAP service delivery operations ensuring high service quality, availability, and operational capability.
Manage client relationships including resource allocation, problem resolution, and driving customer satisfaction and profitability.
Conduct regular service reviews (weekly burn reports, monthly KPI trends, quarterly business reviews) and recommend system improvements aligned to client goals.
Degree in any discipline with relevant service delivery experience.
Knowledge and experience with SAP ERP (functional/technical), SLAs, OLAs, and contract management in insourced or outsourced environments.
Preferred certifications include SAP S4HANA, IT Service Management, Project Management; ITIL certification desirable.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in SAP service delivery with demonstrated ability to manage client operations and service improvements, preferably with exposure to Oil & Gas or Energy sectors.
Strong operational and leadership focus with ability to build trustful client relationships and negotiate resource allocation.
Knowledgeable in emerging best practices and agile/lean methodologies to drive continuous service enhancements.