SAP Service Delivery Manager
AG consultancy & AppsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 11 Sept
Reach people at AG consultancy & Apps
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at AG consultancy & Apps you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own day-to-day SAP service delivery operations ensuring high service quality, availability, and operational capability.
- Manage client relationships including resource allocation, problem resolution, and driving customer satisfaction and profitability.
- Conduct regular service reviews (weekly burn reports, monthly KPI trends, quarterly business reviews) and recommend system improvements aligned to client goals.
Minimum Requirements
- Degree in any discipline with relevant service delivery experience.
- Knowledge and experience with SAP ERP (functional/technical), SLAs, OLAs, and contract management in insourced or outsourced environments.
- Preferred certifications include SAP S4HANA, IT Service Management, Project Management; ITIL certification desirable.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in SAP service delivery with demonstrated ability to manage client operations and service improvements, preferably with exposure to Oil & Gas or Energy sectors.
- Strong operational and leadership focus with ability to build trustful client relationships and negotiate resource allocation.
- Knowledgeable in emerging best practices and agile/lean methodologies to drive continuous service enhancements.