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Strong employer brand and metro location increase applicant density despite niche facilities specialization.
Skills like vendor management and hygiene practices transfer across industries, but GCC/campus specifics raise domain sensitivity.
Explicit 6–10 years experience and mandatory soft-services vendor expertise create moderately strict shortlisting criteria.
Manage end-to-end daily soft services operations across a large, multi-floor workplace (2000+ employees), including housekeeping, pantry/cafeteria, reception, waste management, pest control, and indoor plants.
Lead vendor management and manpower deployment ensuring SLA/KPI adherence, vendor compliance, and service quality across multiple service areas.
Oversee helpdesk coordination, complaint resolution, compliance audits, reporting, and support sustainability initiatives to maintain hygiene, safety, and excellent employee experience.
6–10 years of experience in soft services operations within large corporate offices, GCCs, or IT/ITES campuses.
Graduate degree in any discipline; Facility Management certification/diploma preferred but not mandatory.
Location requirement: On-site in Mumbai, Maharashtra, India.
Work Experience Required: 6–10 years in relevant soft services operations environment.
Experienced in managing multiple soft service vendors and cafeteria operations in multi-floor corporate environments.
Strong operational leader with demonstrated ability in SLA/KPI governance, vendor management, and service quality control.
Capable of working flexibly, including shifts during events and deep cleaning activities, with strong attention to compliance and audit readiness.