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Tier-1 employer in Bangalore with a specialized senior networking services role yields medium competition.
Strong preference for deep networking, Juniper/HPE product and operations experience limits industry transferability.
Explicit 8+ years requirement plus domain certifications and networking experience make shortlisting highly stringent.
Serve as single point of contact for post-sales customer service issues to customers, partners, and account teams primarily onsite.
Manage and coordinate customer service delivery, including support plan maintenance and escalation of critical issues as per SLAs.
Conduct technical assessments, network health checks, and deliver proactive consulting to optimize network performance and mitigate risks.
8+ years experience in designing, implementing, and troubleshooting Datacenter and IP/MPLS networks with high exposure to network operations.
Bachelor's degree in electrical/electronic engineering, computer science or equivalent; MBA is a plus.
Deep technical expertise in core IP networking, Layer 2/3 protocols, and hands-on knowledge of technologies like Segment Routing, VxLAN, EVPN, SD-WAN is preferred.
Role is onsite with primary work from HPE office as explicitly mentioned.
Experienced in customer-facing roles coordinating between customers, partners, and internal teams to handle post-sales services and escalations.
Strong background in technical consulting with ability to analyze and recommend improvements in network topology, software deployment, and risk mitigation.
Comfortable working independently managing priorities in unstructured environments and engaging with engineering teams for product quality improvements.