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Tier-1 employer and metro location increase competition, despite niche detention and demurrage specialization.
High because detention and demurrage invoicing expertise is shipping-logistics specific and not easily transferable.
Medium due to required domain expertise, KPI-driven performance targets, and process improvement expectations.
Own the filing and invoicing process for North America Detention and Demurrage, ensuring invoicing completion within 7 days and 70% filing timeliness within 5 days.
Analyze root causes of disputes and implement fixes in upstream processes to reduce disputes and improve invoice quality targeting 95% accuracy.
Develop documentation, technical procedures, and user guides related to D&D processes; monitor and improve Key Performance Indicators locally and offshore.
Work Experience Required: Not explicitly mentioned in the JD.
Domain expertise in North America Detention and Demurrage filing and invoicing processes.
Ability to monitor process KPIs and drive quality improvements in a Global Service Centre environment.
Not explicitly mentioned: mandatory education, notice period, or location constraints.
Strong operational focus on invoicing accuracy and timeliness with measurable delivery accountability (e.g. 95% invoice accuracy, >100% productivity).
Experience with process analysis and dispute resolution to fix upstream causes.
Comfortable working in a global/multi-location environment involving collaboration with offshore teams and process coordinators.