Lead Logistics Customer Experience and Operations , Team Lead - USA
A.P. Moller - Maersk (company site, opens in a new tab)5–8 yrsChennaiOn-siteDirect career pageEst. 9–15 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day execution of supply chain operations across 3PL, 4PL, and Destination Container Management processes focused on enhancing customer experience.
- Own timely, accurate operational delivery including shipment tracking, milestone updates, reporting, exception handling, and KPI support.
- Maintain communication with customers, vendors, and internal stakeholders through professional email handling and manage operational KPIs and documentation for process consistency.
Minimum Requirements
- 5–8 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Working knowledge of 3PL/4PL supply chain operations, shipment lifecycle, milestone tracking, and reporting.
- Graduate degree (field not explicitly mentioned).
- Strong written communication skills and experience handling customer/stakeholder emails; proficiency in MS Excel; knowledge of Power BI, Power Automate, AI tools or reporting automation preferred.
Ideal Candidate Profile
- Demonstrates strong execution discipline with high attention to detail and ownership mindset in a high-volume, deadline-driven logistics environment.
- Experienced in coordinating multiple supply chain stakeholders and managing operational KPIs to meet SLAs.
- Comfortable supporting automation and AI initiatives and maintaining comprehensive process documentation for business continuity.