Customer Success Manager I
Nielsen (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Act as primary contact managing relationships, communication, escalations, and ensuring contractual adherence for assigned customers within Gracenote.
- Lead Quarterly Business Reviews, monitor customer health metrics, and identify upsell opportunities to drive business growth.
- Coordinate product updates, integrations, customized reporting, and maintain customer-specific playbooks to support customer success and satisfaction.
Minimum Requirements
- Previous experience in an account management role with proven customer satisfaction and relationship management outcomes.
- Fluent English with excellent verbal and written communication skills.
- Proficiency in business software including Google Suite and Microsoft Office Suite.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in customer success or account management roles with ability to handle escalations and complex issue resolution.
- Skilled in data analysis and presentation to support customer insights and strategic recommendations.
- Capable of managing multiple responsibilities efficiently with strong attention to detail and adaptability to changing product needs.