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Known brand, common CSM title, and broad skill requirements increase applicant competition.
Customer success skills are broadly transferable across industries despite media domain familiarity preference.
Requires proven account management and CSM skills but no explicit years, implying moderate filtering.
Act as primary contact managing relationships, communication, escalations, and ensuring contractual adherence for assigned customers within Gracenote.
Lead Quarterly Business Reviews, monitor customer health metrics, and identify upsell opportunities to drive business growth.
Coordinate product updates, integrations, customized reporting, and maintain customer-specific playbooks to support customer success and satisfaction.
Previous experience in an account management role with proven customer satisfaction and relationship management outcomes.
Fluent English with excellent verbal and written communication skills.
Proficiency in business software including Google Suite and Microsoft Office Suite.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in customer success or account management roles with ability to handle escalations and complex issue resolution.
Skilled in data analysis and presentation to support customer insights and strategic recommendations.
Capable of managing multiple responsibilities efficiently with strong attention to detail and adaptability to changing product needs.