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Tier-1 brand, metro location, common mid-level role, and 2–5 years experience increase competition.
Requires sell-side trading domain knowledge and customer-success experience, limiting cross-industry transferability.
Explicit 2–5 years requirement plus domain knowledge and degree moderately restrict candidate pool.
Drive adoption, integration, and expansion of Trading Desktop Solutions within sell-side trading customer accounts, ensuring retention and growth.
Own Customer Value Plans and deliver agreed milestones to enhance customer experience and satisfaction.
Build and maintain relationships with key stakeholders and users, partnering with Sales and Market teams to provide customer insights and influence product roadmap.
2-5 years of customer service/client relationship experience, pre-sales, or trading role in a bank or content organization.
Bachelor’s degree required.
Experience or knowledge in FX trading space preferred.
Proficient in written and spoken English.
Has proven track record managing customer retention and adoption strategies in financial trading environments.
Experienced in working with sell-side trading clients and building strong stakeholder relationships.
Able to operate effectively in fast-paced, evolving markets with focus on customer success metrics and account growth.