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Common Ops Manager title, mid-level (4–7yrs), Mumbai metro and generalist skills increase applicant competition.
Requires specific claims, settlement and partner reconciliation experience, limiting cross-industry transferability.
Mandatory 4–7 years operations experience, Mumbai-based, SQL/BI and reconciliation expertise tighten screening.
Run end-to-end operations for Assurekit's purchase-protection programs, including enrollment, claims adjudication, settlements, and partner reporting.
Ensure weekly operating cycles are executed with documented SOPs, driving claims TAT improvement, settlement accuracy, and partner satisfaction.
Collaborate with Data and Product teams to automate manual processes and scale operations efficiently without headcount increase.
4–7 years of hands-on operations experience in e-commerce, logistics/shipping, payments, lending, or insurance with ownership of high-volume recurring processes (claims, settlements, reconciliation).
Experience running weekly or monthly reconciliation or payout cycles with partners or insurers and resolving breaks personally.
Strong spreadsheet skills with ability to handle large datasets; comfortable using SQL or BI tools to extract data.
Mumbai-based with ability to work 3 days per week in office (hybrid).
Experienced operator with proven ability to manage complex, multi-step operational workflows involving partner coordination and financial reconciliation.
Detail-oriented with strong process design skills and a focus on reducing turnaround times and error rates through SOPs and automation.
Comfortable working with data, reporting, and cross-functional teams (Data, Product, Finance, Partnerships) to drive operational improvements and scale programs.