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Tier-1 brand, metro location, and mid-senior generalist role create moderate applicant competition.
High because KYC/AML and Citi systems knowledge strongly bias candidate suitability toward banking backgrounds.
High due to explicit 8-9 years requirement plus preference for banking and KYC/AML expertise.
Manage and deliver New Hire Foundation courses, on-demand training, and soft skills programs for KYC Operations staff.
Develop, update, and maintain training material aligned with business strategy, policy, and technology changes; assess and address skill gaps continuously.
Support KYC Training Controls and ensure timely, high-quality delivery and administration of all training activities including tracking attendance and responding to queries.
Bachelor's degree or equivalent experience required.
8 to 9 years of experience in banking and/or learning & development environment.
Experience delivering training across organizational levels is preferred.
Knowledge of KYC/AML processes and Citi systems is a strong advantage.
Experienced in designing and delivering adult and technology-based learning programs within financial services KYC/AML context.
Able to translate complex technical processes into simplified learning content for diverse audiences including senior management.
Strong operational focus on training management, client relationship maintenance, and compliance with regulatory controls.