ISG Global Operations Training Partner AVP
Citi (company site, opens in a new tab)8–9 yrsMumbaiHybridDirect career pageEst. 14–22 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and deliver New Hire Foundation courses, on-demand training, and soft skills programs for KYC Operations staff.
- Develop, update, and maintain training material aligned with business strategy, policy, and technology changes; assess and address skill gaps continuously.
- Support KYC Training Controls and ensure timely, high-quality delivery and administration of all training activities including tracking attendance and responding to queries.
Minimum Requirements
- Bachelor's degree or equivalent experience required.
- 8 to 9 years of experience in banking and/or learning & development environment.
- Experience delivering training across organizational levels is preferred.
- Knowledge of KYC/AML processes and Citi systems is a strong advantage.
Ideal Candidate Profile
- Experienced in designing and delivering adult and technology-based learning programs within financial services KYC/AML context.
- Able to translate complex technical processes into simplified learning content for diverse audiences including senior management.
- Strong operational focus on training management, client relationship maintenance, and compliance with regulatory controls.