Staff Engineer, ServiceNow (CMDB & Service Mapping)
Nagarro (company site, opens in a new tab)5.5+ yrsRemoteDirect career pageEst. 15–28 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, implement, and maintain enterprise CMDB and Service Mapping solutions aligned with CSDM and governance standards on the ServiceNow platform.
- Develop and configure Discovery schedules, probes, sensors, pattern-based discovery, and service maps for complex, multi-tier applications.
- Lead integrations using REST APIs, Integration Hub, and MID Servers; troubleshoot CMDB health and duplication issues while mentoring junior developers.
Minimum Requirements
- 5.5+ years of overall IT experience.
- Mandatory ServiceNow Certified System Administrator (CSA) certification; CIS Discovery and CIS Service Mapping certifications preferred.
- Strong hands-on experience in CMDB, Discovery, Service Mapping, JavaScript, Glide APIs, and ServiceNow development tools.
- Bachelor’s or master’s degree in Computer Science, Information Technology, or related field.
Ideal Candidate Profile
- Demonstrated expertise in enterprise ITOM solutions on ServiceNow with strong focus on CMDB architecture and governance.
- Experienced in integrating CMDB with cloud, infrastructure, and monitoring tools (Azure, AWS, VMware, SCCM, Active Directory).
- Capable of leading technical discussions and mentoring development teams in a cross-functional IT environment.