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Tier-1 brand, metro location, mid-level generalist client-facing role increases applicant competition.
Clinical trial sponsor and payments domain requires industry-specific experience, limiting cross-industry transferability.
Explicit 6+ years, required IQVIA experience and compliance needs increase shortlisting strictness.
Serve as primary client contact for global portfolio sponsors at study level, managing relationships to ensure sponsor satisfaction and adherence to service standards.
Oversee clinical study initiation and management including timelines, reporting, payment management, scope of work compliance, and coordination with cross-functional teams.
Lead process improvements, financial risk management, sponsor governance preparation, and resolution of operational or performance issues throughout study lifecycle.
Bachelor's Degree required.
Minimum 6 years of related work experience; at least 4 years as IQVIA Client Service Representative.
Broad knowledge of client service practices and IQVIA products within pharmaceutical industry.
Proficient in Excel and able to manage large transactional databases; effective communication skills required.
Experienced in managing clinical trial client relationships with oversight on multiple operational and financial aspects of studies.
Skilled in coordinating cross-functional project teams and executing client governance and performance monitoring.
Capable of detailed project planning, issue escalation, and payment risk identification within global clinical research environment.