Forward Deployed Engineer (Voice AI / Telephony) - Chennai
Blue Machines (company site, opens in a new tab)3–6 yrsChennaiOn-siteDirect career pageEst. 10–24 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, build, deploy, and optimize production Voice AI agents end-to-end including conversation design and tool-calling logic.
- Develop scalable backend integrations (REST APIs, WebSockets, webhooks) connecting AI platform with client enterprise systems.
- Lead client technical workshops, perform root-cause analysis for system issues, and continuously improve agent performance metrics in production.
Minimum Requirements
- 3-6 years software development experience with at least 2 years shipping live LLM/AI applications such as agents, RAG, or chatbots.
- Proficiency in Python or Java for backend architecture and integration.
- Hands-on experience with cloud platforms (preferably GCP) and knowledge of APIs, WebSockets, and authentication protocols (OAuth2, JWT).
- Strong client-facing communication skills and willingness to travel for on-site workshops.
Ideal Candidate Profile
- Experience working directly with clients in deployment and technical leadership roles to deliver AI solutions.
- Skilled in integrating and orchestrating AI/LLM frameworks like LangChain and OpenAI APIs in production.
- Comfortable with data analysis and operational troubleshooting to continuously optimize AI agent performance.