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Tier-1 brand, metro location, mid-level generalist operations role with common skillset increases candidate competition.
Requires facilities management, contract governance and IFM experience, making cross-industry transferability moderately constrained.
Explicit 5-year minimum, IFM/contract governance experience and Excel/SharePoint requirements create moderately strict filters.
Lead operational performance management and ensure reporting accuracy aligned with contractual KPIs, CPIs, and SLAs under the Master Service Agreement (MSA).
Own contract governance, quality assurance, and adherence to compliance standards including risk reporting and data integrity controls.
Manage administrative operations for the client account including onboarding/offboarding, procurement, scheduling, and stakeholder engagement to maintain service standards and client satisfaction.
Minimum 5 years’ experience in operations, performance management, administration, or related field in corporate or facilities management context.
Proven expertise in performance reporting, contract governance, KPI/CPI/SLA development, and quality assurance.
Proficiency in Microsoft Office Suite with advanced Excel, Word, PowerPoint, and SharePoint skills.
Location requirement: On-site in Bengaluru, Karnataka, India.
Comfortable managing multiple complex workstreams and tight deadlines in a fast-paced, client-facing environment with diverse stakeholders.
Experienced in integrating Lean, Six Sigma, Agile methodologies or background in Integrated Facilities Management or Corporate Real Estate.
Strong organizational skills with a structured, data-driven, and compliance-oriented approach to performance management and process improvement.