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Strong employer brand, metro Hyderabad location, and common Scrum Master title drive high applicant competition.
Core Agile/Scrum skills transfer across industries but banking/contact-center experience and SAFe knowledge increase fit sensitivity.
Explicit seniority, mandatory CSM/SAFe certification and SAFe experience create strict shortlisting filters.
Lead and manage Agile Scrum/Kanban teams executing strategic development initiatives supporting Global Operations Initiatives & Technologies.
Apply Agile, SAFe, and Lean-Agile principles to ensure delivery of prioritized digital-first projects aligned with automation strategy.
Collaborate with product owners, engineers, stakeholders, and leadership to manage roadmaps, sprint activities, production support prioritization, and cross-functional planning.
Bachelor's degree with 6+ years overall experience OR 8+ years experience without degree.
Minimum 3 years experience in developing and implementing information systems.
CSM/SAFe certification is mandatory.
Work timings require availability anchored to US Eastern Time 06:00 AM – 11:30 AM with flexibility for remaining hours.
Experience leading multiple cross-functional Agile teams under SAFe framework in a large, matrixed environment.
Proven skills in stakeholder management, conflict resolution, and maintaining Agile delivery discipline for complex projects.
Background in banking/financial services or contact center technology preferred but not mandatory as per JD.