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Generic mid-level devops title, metro Bengaluru location, hybrid option, and broad skillset drive high competition.
High because the role requires financial-services context, SOX/regulatory controls, and fraud-detection domain knowledge.
High due to explicit 6+ years, mandated ITIL/ServiceNow skills and financial-services/regulatory experience.
Manage day-to-day service operations for real-time fraud detection and centralized audit database supporting SOX compliance for banking applications.
Monitor incidents using ServiceNow and tools like Dynatrace and Kibana to ensure timely resolution and proactive issue detection in production environments.
Support infrastructure upgrades and migrations including replatforming from RHEL 7.9 to RHEL 9 and legacy system updates, coordinating with Unix, DBA, and infrastructure teams including out-of-hours activities.
6+ years of experience in IT service management, preferably in financial services or regulated environments.
Strong knowledge of ITIL processes including Incident, Problem, and Change Management.
Experience with ServiceNow and familiarity with Linux/RHEL administration and on-premises hosting environments.
Willingness and availability for periodic out-of-hours work as required (~2-3 times per month).
Proven expertise in managing banking applications and SOX compliance related systems, particularly fraud detection and audit databases.
Comfortable leading cross-functional coordination with technical teams (Unix, DBA, infrastructure) during infrastructure migrations and patching.
Skilled in using monitoring tools (Dynatrace, Kibana, Elasticsearch) and applying ITIL best practices to continuous service improvement.