Service Delivery Manager - Offshore
Nexthink (company site, opens in a new tab)15–25 yrsBengaluruHybridDirect career pageEst. 30–55 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Act as single point of contact for MSP and customers, overseeing all managed service deliverables and ensuring alignment with customer success plans.
- Lead and coordinate Professional Services Consultants and support teams globally to deliver technical services, meet service level objectives, and drive continuous value through automation and adoption improvements.
- Manage governance, reporting, and strategic planning with MSP and internal stakeholders, presenting insights and driving service delivery strategies to achieve customer digital experience goals.
Minimum Requirements
- 15-25 years of experience in technical consulting, analytics, and automation, preferably with transformation project experience (e.g., Win10, O365 migrations).
- Bachelor's degree in Computer Science or Computer Engineering preferred.
- Flexibility to work UK/US shifts required.
- Knowledge of Nexthink or similar Digital Experience Management tools is advantageous but not explicit as mandatory.
Ideal Candidate Profile
- Experienced in managing complex, consulting-focused technical service deliveries with client and partner stakeholders in IT operations and end user computing domains.
- Demonstrates strong analytical and problem management skills with a track record of driving automation and strategic alignment of technical services.
- Comfortable working across dispersed teams and geographies, leading global technical consultants and coordinating cross-functional teams in fast-paced environments.