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Senior, niche Nexthink/MSP service delivery role reduces applicant density despite Bangalore location.
Requires specific MSP, Nexthink, and EUC expertise making industry experience highly relevant.
Explicit 15-25 years and niche MSP/technical consulting requirements will tightly filter candidates.
Act as single point of contact for MSP and customers, overseeing all managed service deliverables and ensuring alignment with customer success plans.
Lead and coordinate Professional Services Consultants and support teams globally to deliver technical services, meet service level objectives, and drive continuous value through automation and adoption improvements.
Manage governance, reporting, and strategic planning with MSP and internal stakeholders, presenting insights and driving service delivery strategies to achieve customer digital experience goals.
15-25 years of experience in technical consulting, analytics, and automation, preferably with transformation project experience (e.g., Win10, O365 migrations).
Bachelor's degree in Computer Science or Computer Engineering preferred.
Flexibility to work UK/US shifts required.
Knowledge of Nexthink or similar Digital Experience Management tools is advantageous but not explicit as mandatory.
Experienced in managing complex, consulting-focused technical service deliveries with client and partner stakeholders in IT operations and end user computing domains.
Demonstrates strong analytical and problem management skills with a track record of driving automation and strategic alignment of technical services.
Comfortable working across dispersed teams and geographies, leading global technical consultants and coordinating cross-functional teams in fast-paced environments.