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Tier-1 brand, metro location, and a common CSM role increase candidate competition.
Customer success skills are transferable, though product-specific expertise increases domain sensitivity.
No explicit years but product knowledge and account management expectations create moderate screening.
Own the full relationship and communication with assigned customers and partners, including regular check-ins and Quarterly Business Reviews.
Manage escalations and quality issues, create and monitor action plans, ensuring timely resolution and preventive measures.
Drive customer health tracking, upsell identification, product updates coordination, and maintenance of customer-specific playbooks.
Previous experience in an account management role with proven customer satisfaction and relationship management outcomes.
Fluent English with excellent verbal and written communication skills.
Proficiency in business software such as Google Suite and Microsoft Office Suite.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in strategic account management with ability to handle escalations and drive customer retention and growth.
Skilled in data analysis and presentation to interpret KPIs and support Quarterly Business Reviews.
Capable of managing complex customer needs and multi-tasking in a dynamic product environment with attention to detail.