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Tier-1 brand and Bangalore metro increase competition, but specialized networking skills moderate applicant density.
Role requires deep enterprise networking and firewall expertise, limiting cross-industry transferability.
Mandatory multi-vendor networking expertise and advanced certifications make shortlisting highly selective.
Lead high-complexity technical incident and problem resolution ensuring client SLA adherence in managed network services.
Create knowledge articles for frequent tasks, coach junior team members, and provide inputs for automation to reduce manual efforts.
Provide onsite technical support, manage vendor escalations, and drive operational improvements including project implementation and disaster recovery testing.
Proficiency in Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches and routers, Cisco ACS, ISE, Meraki equipment, enterprise network architecture and routing protocols (BGP, OSPF, EIGRP).
Advanced certifications in at least one or two mentioned technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with managing complex network environments and resolving high-impact technical incidents in multinational or large enterprise contexts.
Capable of project planning and management within changing circumstances and a hybrid work environment.
Strong communication skills suited for cross-cultural interaction and ability to provide technical mentorship.