Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, common L2 networking role, metro location, mid-level profile drive high competition.
Networking and firewall skills transfer across industries but remain domain-specific, so medium sensitivity.
Mandatory vendor certifications and technical networking skills make shortlisting moderately strict.
Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, investigating, and resolving technical incidents and problems.
Provide second-line support handling incidents and requests of medium complexity, escalating as needed to Centres of Excellence and other teams.
Collaborate on automation efforts, coach Service Desk/L1 teams, manage change processes, and contribute to disaster recovery and project work as required.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing mid-level technical incidents within networking and security environments, comfortable interfacing with clients and internal teams to meet SLAs.
Able to work in a dynamic environment requiring strong planning, adaptability, and effective communication across different cultures and social groups.
Proactively drives automation and process improvements while supporting coaching, change management, and quality assurance activities.