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Mid-level Bengaluru support role with broad full-stack requirements at a well-known employer increases competition.
Technical production-support skills are broadly transferable, though life sciences preference adds modest domain bias.
Explicit 4–6 years requirement plus mandatory PHP, AWS, SQL, and production-support skills enforces strict filtering.
Provide L2/L3 support for an enterprise SaaS platform focusing on production issue resolution, API/integration troubleshooting, and monitoring of systems and data feeds.
Perform root cause analysis, support deployments, execute SQL queries for troubleshooting and validation.
Maintain support documentation and collaborate with stakeholders to ensure platform stability.
4-6+ years experience supporting enterprise web applications.
Proficiency in PHP 8.x, CakePHP, REST APIs, SQL (MySQL, NoSQL), JavaScript frameworks (Angular, React), AWS services (EC2, S3, RDS), and Linux/Unix environments.
Bachelor's degree or equivalent relevant experience.
Flexibility to support EST, CST, and IST business hours, including occasional after-hours support.
Experience supporting SaaS platforms in Life Sciences or Healthcare preferred, indicating domain familiarity.
Strong technical troubleshooting skills across back-end (APIs, databases) and front-end technologies and monitoring tools.
Able to manage production support with effective stakeholder communication and multitasking across multiple time zones.