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Niche ATM operations skillset and mid-level requirement reduce applicant density despite NCR brand.
ATM operations experience is industry-specific and less transferable outside banking and cash logistics.
Explicit 5–8 years plus required ATM operations and vendor management experience increases filtering.
Lead and manage a dedicated ATM operations team focused on improving ATM uptime for specific customers.
Define team KRAs, monitor performance metrics, and provide feedback to ensure operational efficiency.
Engage continuously with customers to understand and exceed their service expectations, including managing customer reviews and interdepartmental coordination.
Graduate from any stream with practical hands-on experience in MS Office tools including Excel and PowerPoint; experience with CRM required.
Preferably 5-8 years of industry experience in ATM operations.
Must possess good verbal and written communication, presentation, and interpersonal skills.
Work Experience Required: Preferably 5-8 years in ATM operations.
Experienced in handling cross-functional coordination and vendor performance evaluation within ATM operations.
Data-driven with the ability to analyze performance metrics to identify improvement opportunities and control performance leakages.
Skilled in conducting trainings and delivering reports with strong customer engagement and review management capabilities.