Incident Management- Team Lead (ATM operations)
NCR Atleos Corporation (company site, opens in a new tab)5–8 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 10 Sept
Reach people at NCR Atleos Corporation
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NCR Atleos Corporation you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage a dedicated ATM operations team focused on improving ATM uptime for specific customers.
- Define team KRAs, monitor performance metrics, and provide feedback to ensure operational efficiency.
- Engage continuously with customers to understand and exceed their service expectations, including managing customer reviews and interdepartmental coordination.
Minimum Requirements
- Graduate from any stream with practical hands-on experience in MS Office tools including Excel and PowerPoint; experience with CRM required.
- Preferably 5-8 years of industry experience in ATM operations.
- Must possess good verbal and written communication, presentation, and interpersonal skills.
- Work Experience Required: Preferably 5-8 years in ATM operations.
Ideal Candidate Profile
- Experienced in handling cross-functional coordination and vendor performance evaluation within ATM operations.
- Data-driven with the ability to analyze performance metrics to identify improvement opportunities and control performance leakages.
- Skilled in conducting trainings and delivering reports with strong customer engagement and review management capabilities.