Manager Operations
American Express (company site, opens in a new tab)15+ yrsGurugramOn-siteDirect career pageEst. 35–60 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead L1 Business Service Management team to ensure stability, availability, and resilience of Oracle EBS and W-Series platforms.
- Manage incident and service-request resolution, file-transfer monitoring, configuration and release management, patch validation, and Disaster Recovery testing.
- Drive operational governance, audit readiness, continuous improvement, team capability building, and enhance customer and colleague experience across Procure-to-Pay landscape.
Minimum Requirements
- Bachelor’s degree in Finance, Business, or related field.
- 15+ years of leadership experience managing global Procure-to-Pay operations in complex, multi-entity organizations.
- Knowledge and experience with ERP applications including Ariba, Concur, Oracle sub-ledger.
- Work Experience Required: 15+ years in relevant leadership roles.
Ideal Candidate Profile
- Experienced in L2 support, project management, and leading large-scale cross-functional projects in similar environments.
- Proven ability to lead and influence cross-functional stakeholders across Finance, Technology, System Integrator, and Risk.
- Strong operational governance mindset with capability building and process standardization experience.