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Strong brand, common generalist role, metro location, and broad skills increase candidate competition.
Medium—facilities management skills transfer across sectors but require domain-specific FM experience.
Moderate—requires specific facilities management and vendor/team experience but no explicit years or certifications.
Lead and manage the helpdesk operations supporting workplace services across multiple sites, ensuring timely resolution of facility-related service requests.
Supervise and train a team of helpdesk executives and analysts, monitor performance, and maintain high service quality.
Coordinate with vendors and maintenance teams to ensure work orders are closed within SLA; generate monthly reports and present to clients.
Experience in facilities or property management support is mandatory.
Proven experience in managing helpdesk operations or a similar role (specific years not explicitly mentioned).
Strong communication and leadership skills required.
Work location is on-site in Gurugram; full-time role with 48 scheduled weekly hours.
Experienced in multi-site facility management helpdesk environments with a customer-focused approach.
Capable of handling escalations and improving processes based on data analytics.
Operates well in fast-paced, multi-site settings with strong organizational and multitasking abilities.