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Tier-1 brand, metro location, mid-level generalist role, and broad skillset increase competition.
Skills transfer across hospitality, coworking, and corporate facilities but require domain-specific experience.
Requires 2+ years hospitality experience and domain-specific workplace skills, limiting candidate pool.
Own the occupant and guest experience across assigned office floors to create a customer-centric workspace environment.
Serve as the single point of contact for daily workspace needs, issue resolution, and workspace changes at the site level.
Engage actively with business lines and occupants to understand needs, provide counsel on space options, manage service requests, and coordinate with service partners to meet SLA and KPI targets.
Minimum 2+ years of experience in hospitality sectors such as hotels, aviation, or coworking spaces.
Location requirement: On-site in Mumbai, Maharashtra.
Strong communication skills in English, both verbal and written.
Bachelor's degree or related qualification preferred but not mandatory.
Experienced in managing customer-facing workspace or hospitality environments with a focus on occupant delight and client relationship management.
Operationally agile, able to handle multiple service requests, problem solve on the fly, and implement continuous improvements.
Comfortable working in fast-paced, dynamic settings coordinating across teams and interfacing with senior stakeholders.