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Strong employer brand, common generalist role, and Mumbai metro drive high competition.
Facilities and soft-services skills are broadly transferable across industries.
Requires proven facilities management and vendor/SLA experience but no strict years specified.
Manage day-to-day soft services operations ensuring facility cleanliness, pest control, horticulture, parking, and vendor performance.
Conduct regular inspections, audits, and reporting to maintain and improve service delivery and compliance with KPIs and SLAs.
Coordinate with multiple stakeholders including vendors, security, landlord, and business units to ensure smooth facility operations.
Bachelor’s degree in hospitality management or related field.
Proven experience in facilities management focused on soft services.
Proficiency in MS Office and facilities management software.
Location requirement: On-site – Mumbai, Maharashtra. Work experience required: Not explicitly mentioned in the JD. Scheduled weekly hours: 48.
Experience managing multiple soft service vendors and ensuring compliance with SLAs and KPIs in commercial facility management.
Ability to analyze operational data and drive continuous improvement initiatives through reporting and audit processes.
Comfortable operating in a structured environment with stakeholder coordination including business units, security, landlord, and external agencies.