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Tier-1 brand, mid-level generalist support role in metro with broad tooling increases competition.
Strong finance domain and trading workflow knowledge required reduces cross-industry transferability.
Explicit 4+ years, finance production support experience, and multiple specific tooling needs create moderate selection filters.
Provide L2 technical support for enterprise applications, ensuring system availability and adherence to SLAs.
Serve as liaison between L1 Helpdesk/Monitoring and L3 Development/Engineering for incident resolution and troubleshooting.
Lead major incident calls and manage stakeholder communication globally in a fast-paced environment.
4+ years experience in Application Production Support, SRE, or related technology support functions.
Experience supporting business-critical financial services applications, with understanding of Equities and Fixed Income trading workflows.
Technical proficiency in Unix, Shell Scripting, GENEOS ITRS, Autosys, GRAFANA, SQL, Infrastructure, Data streaming tools, and system design.
Work Experience Required: Minimum 4 years; Notice Period: Not explicitly mentioned.
Experienced in standardizing processes, automation, and operational improvements in production support environments.
Comfortable managing multiple priorities and high-pressure situations with strong analytical and decision-making skills.
Able to lead global incident response and communicate effectively with diverse stakeholders including technical and business teams.