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Metro location and a visible customer-success lead role create moderate candidate competition.
Role favors SaaS customer-success and nonprofit or AI product experience, so skills are moderately transferable across industries.
Explicit 8–10 years SaaS customer-success and team leadership requirement makes screening highly selective.
Lead, coach, and manage a team focused on readiness and product adoption of AI-powered Agents for Good products, including performance management and team alignment.
Serve as primary advisor and individual contributor for customer onboarding, setup, configuration, and activation of Development Agent and Data Health Agent.
Drive customer adoption and change management by delivering structured onboarding journeys, creating scalable resources, monitoring engagement, and providing product feedback to improve usability and adoption.
8–10 years of experience in SaaS Customer Success, adoption/enabling roles, and small team leadership.
Experience with AI tools in a professional environment and knowledge of nonprofit or AI-powered software solutions.
Bachelor’s degree or equivalent experience.
Work Location: Hyderabad, India; Work Hours: Primarily 01:00 PM to 10:00 PM IST, supporting US business hours, including possible after-hours or holiday support.
Experience managing cross-functional collaboration and engaging senior leaders to drive adoption initiatives in a complex SaaS environment.
Comfort and expertise in applying AI technologies (e.g., ChatGPT, Microsoft Copilot) professionally, especially related to AI-driven workflows and insights.
Operationally strong leader who can balance strategic program management with hands-on customer success and team development.