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Strong Tier-1 brand, Bengaluru metro role, and visible technical manager profile increase competition.
Requires deep Microsoft Security and cloud support experience, limiting cross-industry transferability.
Explicit 8+ years, 4+ years people-lead requirement, product experience and security screening make filters strict.
Lead and develop a team of Customer Lead Engineers in the Security domain, including hiring, mentoring, and performance management.
Own critical escalation and incident resolution for high-severity security customer issues, improving Time to Mitigate and Root Cause Analysis quality using AI.
Engage directly with customers on complex technical issues while managing team delivery and collaborate with product engineering and field teams to influence product improvements.
Bachelor's degree in Engineering, Computer Science, IT, Data Analytics/Science, AI or related field.
8+ years in technology industry roles including cloud, technical support, cybersecurity consulting, or customer experience engineering.
4+ years leading or managing highly technical, customer-facing teams in fast-paced environments.
Experience with Microsoft Security products (Entra, Defender, Purview, Intune, Sentinel), crisis management, incident response, and 24x7x365 on-call rotation participation required.
Senior technical leader experienced in managing large, customer-facing engineering teams focused on security products.
Proven ability in high-stakes incident escalation and resolution with strong negotiation and communication skills.
Experience applying AI or automation to improve support and engineering outcomes and familiarity with security industry certifications (CISSP, CISM, CEH, etc.).