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Generalist account role, metro Gurgaon location, and known BPO employer increase candidate density.
Sales skills transfer across industries but BPO account nuances moderately limit direct fit.
No explicit years or certifications but quota, sales skill, and English requirement create moderate filters.
Manage complex client accounts end-to-end, including renewals, expansions, and conversions of service relationships.
Ensure client customer satisfaction by resolving escalated issues and acting as a single contact point.
Achieve revenue quotas through strategic management of client accounts, identifying sales opportunities, and handling objections.
Work Experience Required: Not explicitly mentioned in the JD
Must manage sales territories and meet monthly quotas, implying experience in sales/account management.
Fluent in English (Required).
Location requirement: Gurgaon, India.
Experienced in handling complex client accounts with responsibility for revenue growth and customer relationships.
Comfortable working with data to identify customer roadblocks and influence sales processes.
Capable of building relationships with decision-makers across client organizations and managing escalations effectively.