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Metro, known BPO employer and mid-senior generalist role increases applicant competition.
Training skills are transferable but BPO quality/process knowledge creates moderate domain specificity.
Explicit 8+ years, managerial and multi-site quality/training requirements make screening strict.
Manage and develop training staff including selection, coaching, performance management, and workload coordination.
Oversee and ensure execution of various training programs such as new hire, continuing education, and program-specific training, measuring effectiveness and managing trainer attrition.
Supervise quality workgroups across multiple programs or sites, maintaining performance metrics and collaborating with business stakeholders to implement improvement plans.
8+ years of relevant experience required.
Graduate degree mandatory.
Location: Bangalore, India.
Not explicitly mentioned: Notice period and specific domain experience beyond training and quality management.
Experienced in managing multi-site, multi-program training operations with measurable outcomes.
Proficient in strategic stakeholder management and continuous improvement within training and quality functions.
Skilled in leveraging learning management systems, quality monitoring platforms, and adult learning principles for effective training delivery.