Staff Technical Support Engineer - Platinum (SASE)
Palo Alto Networks, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of complex technical issues with Prisma Access and SASE solutions including routing, connectivity, and security policy optimization.
Serve as technical authority and SME, mentoring junior engineers and collaborating with Product Management and Engineering to influence SASE product development.
Provide on-call support including weekends and holidays, deliver root cause analysis, documentation, and training to support enterprise premium customers.
Minimum Requirements
Minimum 8 years in technical support or systems engineering, with at least 2 years focused on SASE or Cloud Security.
Deep hands-on experience with Prisma Access and strong mastery of TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy protocols.
Strong understanding of NGFW, ZTNA, SWG, CASB security concepts and proficiency with network/API troubleshooting tools (e.g., Wireshark, MTR, Curl).
Work location: Mostly office-based, no visa sponsorship available.
Ideal Candidate Profile
Senior-level engineer comfortable operating at the intersection of networking and security in enterprise environments supporting cloud and hybrid architectures.
Experience driving technical escalations and collaborating cross-functionally to shape product through direct customer feedback.
Practitioner in automation or AI-driven workflow improvements for operational efficiency in technical support contexts.