Staff Technical Support Engineer - Platinum (SASE)
Palo Alto Networks, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 40–65 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex technical issues with Prisma Access and SASE solutions including routing, connectivity, and security policy optimization.
- Serve as technical authority and SME, mentoring junior engineers and collaborating with Product Management and Engineering to influence SASE product development.
- Provide on-call support including weekends and holidays, deliver root cause analysis, documentation, and training to support enterprise premium customers.
Minimum Requirements
- Minimum 8 years in technical support or systems engineering, with at least 2 years focused on SASE or Cloud Security.
- Deep hands-on experience with Prisma Access and strong mastery of TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy protocols.
- Strong understanding of NGFW, ZTNA, SWG, CASB security concepts and proficiency with network/API troubleshooting tools (e.g., Wireshark, MTR, Curl).
- Work location: Mostly office-based, no visa sponsorship available.
Ideal Candidate Profile
- Senior-level engineer comfortable operating at the intersection of networking and security in enterprise environments supporting cloud and hybrid architectures.
- Experience driving technical escalations and collaborating cross-functionally to shape product through direct customer feedback.
- Practitioner in automation or AI-driven workflow improvements for operational efficiency in technical support contexts.